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Multi-Unit Team Leader

Organization

H&R Block

Description

What you’ll do…
Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You’ll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you’ll…
• Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client
growth targets, which includes developing local partnerships and managing office community involvement
• Assist the DGM in recruiting and interviewing candidates for tax office associate positions
• Build an engaging team environment, across all offices, by training and coaching associates while holding them
accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate
contributions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and
address performance concerns
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor
management, for staff in all offices
• Travel between the three offices as required

Requirements

What you’ll bring to the team…
• People management experience, with the demonstrated ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
• Computer proficient with the ability to use MS Office
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
It would be even better if you also had…
• Multi-unit people management experience in the retail, restaurant, banking, or other related industry or management of people within military service positions can also be a good fit

Type

Temporary / Seasonal

Work Schedule

Set Hours

Salary

Open

Benefits

Perks of the job…
Being here has its benefits. Our benefit offerings can help you plan for the health, well-being and financial wellness
needs for you and your family. At Block, seasonal associate benefits include:
• Medical coverage
• Retirement savings plans
• Tax prep benefit
• Other perks like free coffee, flexible hours, collaborative teams and much more!
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans,
which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual)
fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident
Insurance; and receive Associate Tax Prep benefit.

Required Education

High School Diploma

Work Location

Louisville — Location in Southern Indiana and Louisville, Kentucky

Application Process

Go to www.hrblock.com/careers
Click on Tax Office Jobs
Search By job title and zip code

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