IBM seeks to hire a Systems Services Representative for the Louisville, KY area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They could be responsible for Intel Server, Networking, and Storage. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed.
· Valid driver’s license
· Reliable vehicle
· Technical aptitude.
Preferred Technical and Professional Expertise:
· Technical school degree/diploma
· Experience in hardware support of IBM and/or OEM Servers, Networking, switches, and routers or equivalent.
Other — It is a remote position that involves driving to clients. There will be about 10% of overnight travel. Work schedules will be determined by the hiring manager.
$28,800 - $43,200
IBM offers a competitive benefits program which may include medical, dental, vision, paid holidays, paid sick time, paid vacation, Employee Assistance Program (EAP), life insurance, IBM 401(k) Program and Employee Stock Purchase Plan.
High School Diploma — Preferred: Technical school degree/diploma