Responsible for handling inbound/outbound claimant and shareholder inquiries generated by phone, email, and/or written correspondence relating to account status and activity. Researches account and transaction information and record to resolve account issues and basic discrepancies; provides documentation on customer activities and information on products and services. Uses computerized systems to locate, interpret, and communicate information to provide customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responds to the day-to-day customer service activities generated by claimant, shareholders, or other participants with relation to accounts in a wide arrangement of companies and businesses; and provides customers with a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries. o This function may be carried out via inbound or outbound calls or via written correspondence. Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers. Escalates more complicated issues to appropriate Team Leader or ATL; identifies stakeholder, claimant trends or common issues and communicates to their Team Leader or ATL as appropriate. Promotes additional services / communication channels to customers when necessary. Position may be responsible for taking inbound or outbound calls to shareholders or brokers to collect votes as it relates to proxy solicitation campaigns. Other duties or tasks as assigned by management The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
SKILLS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made. Ability to speak and hear on a telephone system is a requirement and essential function. Experience in financial services software and MS Office preferred. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Temporary / Seasonal
Set Hours — Mon-Thurs 6p-11p and Sat 12p-6p
• Medical, dental, and vision plans
• Paid Holidays
• 401(k) Plan
• Skills Training
• Referral Bonuses
• Weekly pay with direct deposit and pay card
High School Diploma — Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Other — Work from home
Please call 502.822.7277 or apply at AdeccoUSA.com. Must be eligible to work in the United States. Computershare is an Equal Opportunity Employer.