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Technical Support Specialist

Organization

Unbridled Information Technologies

Description

We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware and software system problems. To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.

RESPONSIBILITIES:

Respond to internal business users’ queries in a timely and accurate manner.
Provide technical support to Tier 1 front-line calls, tickets, and alerts while ensuring superb customer service.
Handle Tier 1 inbound calls.
Basic understanding of system software and hardware.
Basic understanding of operational procedures.
Escalate problem tickets within department guidelines when unable to resolve.
Basic understanding of ticketing system to open / close tickets.
Assist with Alerts and Self- Service Incidents.
Follow up on dispatched tickets.

Requirements




Experience:
Preferred technical support experience or similar customer support role.
Excellent communication and problem-solving skills.
Ability to troubleshoot and prioritize tasks.
Multi-tasking abilities.
Basic understanding of computer concepts (PC fundamentals, Operating systems).
Ability to type 30 words per minute.


Type

Full-time and/or Part-time

Work Schedule

Other — 40 hours a week. Shifts vary and will be an 8-10 hour shift between the hours of 9am and 4am.

Salary

$14-$15 per hour-based on relevant experience

Benefits

Currently this position is 100% remote, work from home.
After 6 months you receive 1 week of paid vacation.
Birthdays are a paid day off.

Required Education

Some college — Some College preferred or equivalent experience. Preferred A+, CCNA, or Net + Certifications.

Work Location

Louisville — COVID-19 considerations: In response to COVID-19 this is a remote, work from home position.

Application Process

Email resumes to christine.payton@unbridledinfotech.com.

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