The MemoryBank Customer Service Representative (CSR) will be expected to effectively, cordially, and reliably interface with all clients. In addition, the specialist is responsible for assigned operational tasks to contribute to the department’s organization and work flow. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Respond to applicant and/or client digital banking questions through Live Chat, phone calls, and emails in a timely professional manner
Make outbound calls or follow up emails as directed
Provide one call/chat resolution and deliver standard customer service in all client interactions
• Support customers by identifying, researching, and resolving client questions and concerns
Process digital services maintenance requests correctly and in a timely manner
Complete assigned tasks in a quick and efficient manner
Set up new digital banking customers on various systems and platforms
Adhere to department security guidelines and procedures to protect client information.
Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries whenever possible
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.
Willingly performs all other duties and projects as assigned. OTHER REQUIREMENTS: Stay abreast of new developments, best practices, and statutory and regulatory changes.
**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities or requirements.
Minimum 1 year of customer service experience required.
Previous Administrative and/or Banking experience preferred.
Proficiency in Microsoft Office products and internet applications required. INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
Ability to relate to people, in an open, friendly, and professional manner.
Must be self-motivated and also able to work in a team environment.
Excellent follow through and customer service skills that build high levels of customer satisfaction.
Must be flexible and display a friendly positive attitude.
Excellent telephone etiquette and excellent grammar.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.
Set Hours — Monday - Friday from 3:00pm - 8:00pm
Competitive benefits package
High School Diploma — Some college or equivalent experience preferred.
Louisville — Downtown Plaza Building
Go to https://www.republicbank.com/careers. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.