At Centerstone, our mission is delivering care that changes people’s lives. We’re committed to bringing passionate and customer experience-focused individuals to help us continue to provide the best care to our communities. If you think you’re a good match to join our organization, please review the career opportunity below and submit your application. We look forward to hearing from you! Job Description: Under moderate supervision, performs variety of administrative or business office functions, including front desk/reception, data entry, filing, medical records, typing, and report-running, handling problems and deviations according to instructions, procedures, previous training, or accepted CKY practices, and consulting with supervisor occasionally for help with unusual situations. ESSENTIAL JOB FUNCTIONS: Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving/delivering faxes; and meeting with client to review client intake form. Enters various client data in electronic information system (e. g., client demographics, clinical assessment summaries (CASs), client eligibility information, client transfers, event changes, annual review updates) and enters other program-specific data (e. g., grants, payee) in various databases. Performs such medical records-related functions as building new legal health records; archiving closed legal health records; pulling legal health records for clinicians in advance of client appointments; filing clinical documentation (e. g., progress notes, treatment plans) in legal health record; managing legal health records by creating new volumes when record grows too large for single file; processing disability requests and releases of information; transferring legal health records from one program site to another; ordering closed legal health records from archives; and running deficiency reports on legal health records. Files and maintains variety of correspondence, records, reports, and other documents, related to site’s operations, in addition to those related to legal health records. Performs variety of administrative functions, including typing from various sources; data entry, validation, and tracking of service activity logs (SALs); collecting, verifying, and scanning/faxing time sheets; processing requests for mileage reimbursements; and, as requested by supervisor, generating purchase requisitions for such items as business cards, training registration fees, and office furniture. Runs miscellaneous reports, on request (for example, time sheet verification, caseloads, and deficiency reports). Participates in daily deposit process, including daily deposit reconciliation. Performs such medical treatment-related administrative functions as processing prior authorizations, calling in prescriptions to pharmacy, coordinating lab appointments, and processing lab results. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Holds self-accountable to meet assigned goals in a timely manner; self-determination and self-direction; exceeds expectations.
Incorporates consultation/supervision in day-to-day responsibilities; coaches peers, leaders, and/or subordinates.
Good interpersonal skills; responsive to internal and external customer needs.
Applies technology skills and knowledge to fulfill job responsibilities; ensures confidentiality, security, and integrity of all data.
Appropriately impart verbal and written communications that are concise, clear, informative; conduct timely follow ups.
Possess and demonstrates both specific and general knowledge and skills needed to perform job.
Effective team member; deals tactfully and sensitively with teammates’ feelings and ideas.
Adheres to organizational policies, procedures, rules, and regulations.
Has knowledge of and adheres to regulations applicable to job (e.g., Joint Commission, AODE, Health & Safety, etc.) and professional licensure regulations that govern profession.
Realizes overall prevalence of trauma: understands how trauma affects/can affect staff and persons served; practices trauma informed behavior and communication; engages in healing, hopeful, and honest relationships; completes TIC trainings.
One to two years’ experience working in office setting and performing various clerical or administrative tasks.
Or, without any formal business school training beyond high school, three-to-four years of such experience. Effective in supporting and handling internal and external customers’ needs. Respects cultural, ethnic, religious, gender, sexual orientation and disability differences; understands impact of own differences on others. Demonstrates ethical behavior in all aspects of work. Effectively express and implement new work solutions; accepts change that takes organization in positive direction.
Working knowledge of Microsoft Office Suite.
Typing speed 40 – 50 word units per minute.
Strong oral and written communication skills. PHYSICAL DEMANDS: Position has no unusual physical demands; individual has discretion about walking, standing, etc. Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs.
Position may occasionally require walking or standing, stooping, or bending.
Occasional exposure to office chemicals or continual use of a video display terminal.
Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.
Based on experience
Competitive Benefits Package. Health & Wellness. Medical Coverage. Dental Coverage. Vision Coverage. Flexible Spending Account. Health Savings Account. Short Term Disability. Long Term Disability - Company Paid. Wellness Programs - Company Paid. Financial Wellbeing. Competitive Compensation Packages. Life Insurance - Company Paid.
Accidental Death & Dismemberment Insurance - Company Paid.
403b Retirement Plan with Company Funded Matching.
Retirement and Financial Planning Services.
Employee Discounts including Dell Computers, Verizon Wireless, Liberty Mutual, Costco, and Enterprise Rent-a-Car.
Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness).
You have rights under the Family and Medical Leave Act.
Career Development and Growth.
At Centerstone training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education.
Tuition Reimbursement (subject to budget and region/state policy).
Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us and have a 5 state footprint for those looking to relocate geographically.
Leadership Academy for our rising stars, supervisors, and leaders.
Centerstone Research Institute and Center for Clinical Excellence teach provide staff with industry best practices and processes.
Work Life Balance.
Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (Paid Holidays).
Flexible Work Schedules to promote a Healthy Work Life Balance.
Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.
High School Diploma — Completion of up to 18 months’ business school, beyond high school.
Louisville — 708 W. Magazine Street
Go to: https://centerstone.wd5.myworkdayjobs.com/CenterstoneCareers/job/Louisville-Kentucky/Executive-Business-Professional_JR-002690. Centerstone is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.