Caliber Living, LLC
The Service Manager manages all service requests, preventative maintenance and amenity area maintenance for the property. The Service Manager partners with the Community Manager regarding oversight of all maintenance related activities/initiatives and in achieving all property goals. The Service Manager is responsible to oversee a safe, secure and comfortable living environment for residents, visitors, and staff. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs various community maintenance functions including but not limited to: light bulb changes, filter changes, lock repairs/changes, install/repair window coverings, HVAC repairs, caulking, painting, pool maintenance, vinyl repair & installation, electrical and plumbing, tile, carpet, flooring, roofing, gutters, fasteners, ceiling leaks. Inspects and coordinates all make-ready repairs and services. Must be aware of the condition of apartments and the overall property and immediately. Initiate action to correct unsafe conditions. Ensures that storage areas remain locked when not in use. Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary. Assists in keeping grounds neat and free of litter. Performs on-call emergency service as requested. All emergency after hours calls must be responded to immediately, and the service person on call must have the ability to arrive at the property no more than an hour after a call comes in. Completes all service requests within 24 hours, unless the request requires extraordinary parts or labor. Must have the ability to select appropriate materials for the property as needed. Performs inspection of exterior lighting of the property on a schedule determined by the
Community Manager. Responsible for maintaining a clean and organized work environment in the maintenance shop. Responds to resident service requests and concerns in a timely, professional manner. Reads and/or listens to resident requests/complaints in a calm, respectful, and open manner. Maintains a complete clean and neat uniform, nametag must be worn when working on
any Caliber Property including nights and weekends, if applicable. Distributes notices and communications to residents as needed. ? Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints about maintenance services
and exhibits a sense of urgency with assigned work orders. Attend and assist in resident activities and functions after hours as needed. Records activities in maintenance log. Responsible for maintaining other logs (pool, HVAC, preventative maintenance, etc.). Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by Community Manager. Responsible for monitoring and/or controlling maintenance inventory and/or supplies. Works with Community Manager to order tools and supplies as needed to stay within budgetary guidelines. Assists the Community Manager and Assistant Community Manager with other tasks as requested. Comply with and enforce all Caliber policies. Embraces and executes the vision, mission, and beliefs of the Company. Supports/Enforces the safety program. Is punctual and present at work when scheduled. Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays. LEADERSHIP RESPONSIBILITIES: Maintain a preventative maintenance program that minimizes emergency repairs and service repairs. Work with Community Manager to create and implement a schedule to maintain the cleanliness of the grounds, breezeways, and other common areas. Assists Community Manager with recruiting, hiring, and training of service staff. Schedules service team to ensure appropriate coverage is available to meet property
needs, while minimizing overtime hours. Assists Community Manager with documenting performance management of service staff
including but not limited to; corrective action, annual reviews, recommendations for promotion and terminations as necessary.
Familiarity with Federal, State and Local Fair Housing laws, OSHA and EPA regulations and company safety policies. High level of proficiency in written, verbal, and arithmetic skills. Ability to plan and juggle multi-task environment and support service team. Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations. Three to five years of apartment maintenance experience (or equivalent). Minimum of one year of apartment Service Manager experience (or equivalent). ? Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Must have the ability to reason and use good judgment. Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair. Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. HVAC certification. CPO certification. EPA certifications Type I and II or Universal for refrigerant recycling. Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
Set Hours — 40 plus hours per week. Mostly Mon- Fri with weekend needs assessed as needed. 24 hour phone.
Based on Experience
Full benefits package provided by Caliber Living.
High School Diploma — Some college preferred.