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Service Technician

Organization

CED AIMM-Services

Description

Provides support to our local PC customers' sites by doing specific services offered by AIMM Services. Specifically, these services will qualify to provide customer benefits through assessments, improving operations, modernizing facilities or mitigating risk.
The service technician delivers the highest level of customer service as he / she performs each service as contracted by the customer. These services will require skill sets and the expectation is that the technician is fully qualified and trainable to perform each of these to Rockwell / AIMM Services procedures and standards. This position will work closely with the Services Business Development lead, profit centers and Services Center to work as a team to meet or exceed customer expectations. JOB RESPONSIBILITIES: 1) Technical - Execute documented service offering procedures on-site at customer facilities: installed base evaluations. arc flash assessments, simple drive startups, infrared surveys, and other services based upon skill level. 2) Work with each customer and follow or exceed their onsite safety and work requirements. 3) Perform onsite-contracted service within the policy/ procedures outlined by CED and within the customer guidelines listed above. 4) Implementation of the portfolio of the services that are to be CED performed and delivered. 5) Demonstrate core competency around Rockwell Automation products and associated manufacturing technology. 6) Closely manage risk by staying within scope of the project and closely following all safety procedures as noted by CED and the customers’ facility. 7)Act as representative of the services group and the local Profit Center while performing services on mission critical customer equipment and applications. 8) Present findings to technical and non-technical audiences. 9) Articulate the value of services offerings to customers during the lifecycle of the engagement. 10) Work with customers to determine customer problems, needs and goals thereby identifying opportunities for product and services that may be outside of the scope of your original engagement. 11) Document and cost work activities in appropriate, professional report format. 12) Assist in the clarification and resolution of customer issues. 13) Assist in the development of new customer facing services through customer intimacy and input.

Requirements

Understanding knowledge of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required. Demonstrate strong interpersonal communications, organizational and written/verbal communication skills. Demonstrate ability to learn quickly and adapt to changing demands. Examples of being self-motivated and able to work independently. Hands on experience with commercially available technology such as Microsoft excel, word, etc. Demonstrate strong analytical, problem solving and interpersonal skills required. Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications. PREFERRED QUALIFICATIONS AND REQUIREMENTS: +2yrs Hands on experience working in an industrial manufacturing environment. Exposure Lockout Tag out and Arc Flash standards and best practices.

Type

Full-time

Work Schedule

Flexible - Will work with applicant

Salary

$60's - $70's

Benefits

Standard benefits - Medical, dental, vision & 401K.

Required Education

High School Diploma — High School Diploma with industrial experience, Associate of Science degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military or equivalent industry training).

Work Location

Louisville — Position is based in Louisville with 50-75% travel in So. Indiana / Kentucky

Application Process

Please send email to rick.king@aimm -services.com. Any questions please call 502-650-0559.

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