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Centralized Vendor Management Intern




Learn and understand the key drivers and components of the consumer experience by assisting with VOC data analysis, VOC action planning, call
listening and call calibrations
Learn skills essential to meeting facilitation by assisting with: capturing meeting notes, providing insights, following up to ensure information is
received within timeline, preparation including creating agendas
Assist with uploading pictures and content to SharePoint to assist vendors with tips for improving the consumer experience
Learn how to effectively handle feedback by assisting with our CORD database for tracking and monitoring feedback
Assist with facilitating valuable and effective communication between multiple audiences
Exposure to outsourcing/vendor business and the customer service environment including service level agreement measurements and monitoring


Age: 18-21 years old
Minimum Education Requirements: High School Education/College Preferred



Work Schedule

Set Hours — 9 a.m - 5 p.m


$8.25 - $15.00 hourly



Required Education

High School Diploma — Some college experience

Work Location

Louisville — Humana Building (101 E. Main Street,. Louisville, KY 40202)

Application Process

Please register for the SummerWorks Program: https://www.summerworks.org/sign-up/
Select your career fields of Interest (1st & 2nd choices)
Put (Humana) as the specific company/organization that you would like to work
**Resumes are required for this Internship position. Please contact the CREW Career Center with help completing and/or editing your resume
***You can upload your resume online or you can email it to me and I will upload it to your file.
***Please contact Reggie Smith at (502) 574-4195 or (502) 574-4183, if you have any questions/concerns. You can also email me: reggie.smith@summerworks.org

Reggie Smith
Youth Services Manager
Youthbuild/SummerWorks Program
612 S. 4th Street., #400
Louisville, KY 40203

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