< Back to all listings

Tech Support Helpdesk

Organization

QSR Automations, Inc.

Description

Who we are:

At QSR Automations, we set out each day to accomplish one thing: help restaurants create the ultimate guest experience. For 25 years we’ve been helping restaurants of all sizes all around the world. From kitchen automation to guest management solutions, our goal is to create and implement the systems that make restaurants more efficient, more integrated, and more profitable.

Our vision: Making service easier for everyone.

QSR Automations is looking for a Tech Support Helpdesk!

Job Summary:

QSR Automations has an immediate opening for the role of Tech Support Helpdesk.
The Tech Support Helpdesk will report directly to the Director of Support Services. As a motivated team player with a high sense of urgency for customer satisfaction, the Tech Support Helpdesk will be supporting proprietary software applications that requires
them to gain a sufficient amount of knowledge both functionally and technically
of the application.

You will be expected to:

Perform first and second level technical support in a fast-paced environment.
Returns calls from customers promptly and responds to user inquiries with an appropriate level of urgency based on documented SLAs.
Assists customers with installs, upgrades and configuration issues performing as a subject matter expert on all SW/HW products.
Creates and updates support tickets daily using FreshDesk system. Monitors and escalates issues as needed and owns the issue through resolution or closure.
Demonstrates proactive and solution-oriented problem-solving skills with a strong customer focus.
Develops strong partnerships with customers, resellers, team members, and other technical groups.
Participates in on-call rotation to provide after-hours support (once every 2 weeks).

Requirements

Required:

Previous experience in an IT/Desktop support environment.
Ability to communicate professionally and effectively in oral and written format.
Well organized, logical thinker, possessing great attention to detail.
Must learn software and hardware very quickly.
Team player with the ability to multi-task and self-direct.
Ability to work effectively with personnel in remote locations.
Must be self-motivated with the ability to manage multiple projects simultaneously.
Must have sufficient knowledge and experience supporting PC/LAN
networked environments (Knowledge of TCP/IP and UDP networking protocols).
Assist with the configuration and staging of systems.
Carry out inspections and repairs of hardware.


Desired:

Prior experience with restaurant/hospitality POS systems. Restaurant operations experience.
Knowledge or abilities with SQL (ability to write simple queries or scripts).
College degree or relevant technical certifications (MCDST, Support Center Analyst or ITIL).

Type

Full-time

Work Schedule

Set Hours

Salary

$50,000

Benefits

What we offer:

We offer competitive compensation and comprehensive benefits and
programs that help our employees thrive in both their professional and personal
lives. Our core values drive us to be successful. We are proud of our winning culture,
which is inclusive and respectful. We put people first. At QSR Automations we
share a passion for our customers, we celebrate uniqueness and embrace fresh
thinking. Don’t miss the great opportunity to join our team.

Smarter restaurants need smarter people. Come join a SMARTER team!

Required Education

Some college

Work Location

Louisville

Application Process

Email resume to Kristine Gamble (kgamble@qsrautomations.com) or copy/paste this link: https://globalus62e2.dayforcehcm.com/CandidatePortal/en-US/qsr/Posting/View/233

< Back to all listings