LG&E and KU Energy LLC
This is a hybrid position which will split time working from home and in the office.
This position is responsible for ensuring the accuracy of customer billing records contained in the Company’s (LGE and/or KU) internal customer care system(s) (“CCS”) by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company’s billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing. An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to resolve the problems in a timely manner.
Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgement .Researches and corrects errors on service orders and customer accounts in CCS. Maintains accurate, auditable customer billing records in CCS. Helps prepare monthly statistical reports. Processes various daily reports in a timely manner. Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs. Analyze customer account information to calculate and processes billing corrections including rebills and billing adjustments. Correct or estimate usage necessary to render an accurate bill. Provide accurate information necessary to explain CCS account information to internal and external customers Researches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints. Closely interacts with internal departments to research and correct identified billing errors. Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group. Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company. Maintains proficient knowledge of the billing and account information contained in CCS. Demonstrates excellent problem-solving skills. Performs other duties as assigned.
An Associate degree in accounting or business-related field and two years of experience in accounting/billing in a regulated environment. Working knowledge of PC systems including Word and Excel is required and the ability to analyze data and perform complicated rate calculations with multiple components. Effective communication and organizational skills are required. The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers. Must be able to multitask and take ownership of and resolve problems. Problem solving skills are a must.
Other — Normal business hours (8am-5pm) with some flexibility.
Find a list of company benefits here.