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Customer Care Representative (CCR)

Organization

InspiriTec Inc

Description

Assist soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns. Receive inquiries via telephone, email, or hard copy requesting records, status of CRSC/TSGLI claims, retirement packet processing information, ADPAAS accountability, and any other guidance or information regarding the functions of ASC.

ESSENTIAL JOB FUNCTIONS:

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers;
Ability to control the pace and flow of the inquiry/request and manage call time effectively.
Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers;
Ability to listen to and empathize with customers and acknowledge their concerns;
Ability to follow protocol and to apply sensitivity and discretion in handling confidential information.
Ability to gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively.
Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner.
· Ability to respond to inquiries in English; fluent bi-lingual a plus.

Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers.
Ability to take direction within a team setting and complete team-related work promptly.
· Researches and facilitates resolution to the caller's inquiry.

· Inputs customer information in computer system for accountability and tracking purposes.

· Familiar with standard concepts, practices, and procedures for customer service.

· Familiar with Army lifestyle, culture, policies and procedures.

· Performs a variety of tasks, ability to multitask.

· Works under general supervision and must utilize appropriate chain of command.

Requirements

Candidates must have either a chronic medical conditions, medical disadvantages or disabilities.
Must be able to pass a background check and be able to obtain a security clearance.
Must be 18 or older.

Type

Full-time

Work Schedule

Set Hours

Salary

$15.15 an hour

Benefits

Health insurance.
Paid time off.
Dental insurance.
7 days paid Sick Time per year.
401(k).
Vision insurance.
Life insurance.
Paid training.
Health savings account.

Required Education

High School Diploma

Work Location

Other — Fort Knox, KY

Application Process

Visit Company website at https://www.inspiritec.org.
Once on the home page in the top toolbar select "Employment".
Once the employment page appears click on the "View Our Open Jobs" button located on the left side of the page.
Once the Open Jobs page appears scroll to the bottom and in the middle click on the "View All" button.
Select and apply for the position that you are interested in.

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