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Customer Service Billing Representative

Organization

Spectrum (Charter Communications)

Description

Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.

Profile: A flexible communicator and good listener who can multi-task to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

What is the SMB Billing Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Small and Medium-Sized Business (SMB) Billing Representatives make a real difference to their customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how to schedule field visits and when to escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.

It’s all about learning and growing
This may be new for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications.

Requirements

Minimum qualification: Ability to read, write, speak, and understand English. Preferred Qualifications are:
6 months or more of billing customer support experience and 1 year or more heavy volume phone experience in a call center or customer service capacity.

Type

Full-time

Work Schedule

Set Hours — Available shifts are either Monday through Friday or Tuesday through Saturday with start times beginning in the late morning through early afternoon.

Salary

$16.50/hour

Benefits


In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

Required Education

High School Diploma — High School Diploma or GED

Work Location

Louisville

Application Process

Visit jobs.spectrum.com and search for 267878BR or use the following url: https://jobs.spectrum.com/job/louisville/customer-service-rep-1-sb-billing-start-date-nov-20/4673/17572243. Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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