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Technical Support Analyst

Organization

Unbridled Information Technologies

Description

We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware and software system problems. To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently. RESPONSIBILITIES: Respond to internal business users’ queries in a timely and accurate manner.
Provide technical support to Tier 1 front-line calls, tickets, and alerts while ensuring superb customer service.
Proactively monitor the network and work with teams to resolve.
Provide technical support by phone, chat and email.
Troubleshooting of system software and hardware.
Escalate problem tickets within department guidelines when unable to resolve.
Utilize ticketing system to open / close tickets.
Assist with Alerts and Self- Service Incidents.
Follow up on dispatched tickets.

Requirements

Experience: Preferred technical support experience or similar customer support role.
Excellent communication and problem-solving skills.
Ability to troubleshoot and prioritize tasks.
Multi-tasking abilities.
Basic understanding of computer concepts (PC fundamentals, Operating systems).
Ability to type 30 words per minute.

Type

Full-time

Work Schedule

Set Hours

Salary

$14-$15 per hour

Benefits

Employees receive incremental pay increases every 6 months.
Remote, work from home position.
One week of paid vacation after 6 months.
Career development opportunities.
Long term career advancement.

Required Education

High School Diploma — Some College preferred or equivalent experience. Preferred A+, CCNA, or Net + Certifications

Work Location

Other — Remote

Application Process

Submit resume via email to christine.payton@unbridledinfotech.com

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