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CUSTOMER ADVOCATE - FIELD OPERATIONS

Organization

Carvana

Description

The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face!

SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:

Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving a car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! You’ll also be a team player by assisting other team members with various tasks as necessary. Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned, too.

Requirements


Must be 21 years of age or older. Must have a valid Driver’s License with a clean driving record for the past 5 years. 2+ years of customer facing experience with a passion for creating memorable customer experiences. Is a team player and has an understanding of the value of teamwork and how teams work. Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner. Possess the energy and drive to accomplish goals, meet deadlines and find solutions. Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it. Ability to pass a DOT physical, drug screen, and background check. Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process will be sponsored by Carvana).

Type

Full-time

Work Schedule

Flexible - Will work with applicant — Position does work weekends and some evenings.

Salary

Starting at $15/hr

Benefits

Medical, Dental, and Vision benefits. 401K with company match.

Required Education

High School Diploma — Bachelor's degree is preferred.

Work Location

Louisville

Application Process

https://www.carvana.com/careers/apply?id=1872090&title=Full-Time%20Customer%20Advocate%20Field%20Operations&location=Louisville,%20KY

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