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Geek Squad Consultation Agent

Organization

Geek Squad

Description

Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved.

Responsibilities include:

Positively engage with the client during the check-in and check-out process.
Ask probing questions, listen and record details, and offer an accurate time estimate for next steps.
Monitor queues and provide status update to clients.
Clearly communicate with team members.
Support Geek Squad efforts to protect the world, one device at a time.

Requirements

Experience actively using and learning about customer electronics.
Ability to work successfully as part of a team.
Strong ability to prioritize and multi-task in a fast-paced environment.

Type

Part-time

Work Schedule

Flexible - Will work with applicant — Ability to work a flexible schedule inclusive of holidays, nights and weekends.

Salary

Pay for performance

Benefits

To be discussed

Required Education

No information available

Work Location

Other — Clarksville, IN

Application Process

Go to: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25632&siteid=5649&jobid=2936087#jobDetails=2936087_5649

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