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Pharmacy Customer Service Representative


UnitedHealth Group


Training classes start soon - apply today!

You’ve heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRx we’ve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You’ll take as many as 50-70 calls per day from members who have questions about their prescriptions and you’ll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.

Primary Responsibilities:
Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.
Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries.
Ask appropriate questions and listen actively while documenting required information in computer systems.
Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders.
Make outbound calls to customers on prescription orders and payment issues.
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.

Preferred Qualifications:
1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.



Work Schedule

Set Hours — Monday-Friday 8am-5pm





Required Education

High School Diploma — High school diploma or GED or equivalent work experience

Work Location


Application Process

Email resume to Erika_Richoz@uhg.com.

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