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Vehicle Satisfaction Representative

Organization

Oxmoor Toyota

Description

Oxmoor Toyota is looking to add entry level sales specialists. Base Pay! Bonuses! Commissions! There is no unit or dollar quota because all we are asking you to do is to make sure the customer is satisfied with their vehicle.

{Wait, what? There’s no sold unit quota? No gross profit goal?}

Our Vehicle Satisfaction Reps sell one thing and one thing only...satisfaction. Not just any satisfaction; Truly Exceptional satisfaction.

We have a lot of fun working here, but this role won’t be all puppy dogs and burritos. We are looking for hard working, motivated individuals who work well on a team. You will be trained to become an expert with Toyota products. You will be the last contact that a customer has when they leave the lot in their new ride. You will be given the tools to ensure every customer can leave saying their purchase was a Truly Exceptional experience.

We also love to promote from within, opportunities range from growing to our Vehicle Selection Team, Vehicle Specialist Team, Finance Team, Management Team, Service Department, and not to mention the Corporate side of our ownership group. The sky's the limit, and the only variable is you, your work ethic and attitude. JOB RESPONSIBILITIES: 1. Ensure that the store SSI remains above 95% month to month.
2.Facilitate the final stages of transactions for new, used, and certified vehicle purchases to completion, delivery and any due-bill follow up items including Resistall and Etch.
3. Register every new Toyota with Connected Services. Goal is 100%.
4. Verify the VIN is the correct unit sold. Clean all sold vehicles to customer standards, gas fully new and certified and ensure a reasonable amount of gas is available in used vehicles.
5. Follow the steps on the delivery cards, going over the vehicle with the customer to ensure there aren’t any issues or concerns and that the customer knows how to operate their vehicle.
6. Follow up on new car purchases with assigned CRM Tasks to ensure perfect surveys. Follow up on all purchases to get 5 Star Podium reviews.

Requirements

Type

Full-time and/or Part-time

Work Schedule

Flexible - Will work with applicant — Nights and Weekends, Mornings and Weekends options available

Salary

$13/hour with bonus and commission potential

Benefits

Full Time has benefit options, healthcare, vacation, 401k

Required Education

No education requirement

Work Location

Louisville

Application Process

Email resume to cschuhmann@oxmoorautogroup.com.

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