< Back to all listings

Specialist, Technical Support Associate - 1722

Organization

Resideo Technologies, Inc.

Description

This is a position in a technical support call center. Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Call Center. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

Be part of a team that is solving complex technical problems for the customer

Learn to apply highest standards of customer support



Build business acumen while learning to address customer technical needs



JOB ACTIVITIES

• Facilitate issue identification and analysis

• Investigate and resolve technical issues

• Utilize CRM and knowledge base to research and document customer interactions

• Build relationships with customers

• Test products and software

• Develop and share technical knowledge with customers and team mates





YOU MUST HAVE

? High School Diploma, or equivalent.

? Technical apptitude



WE VALUE

? Associates degree in Electronic / technology related discipline

? Experience in the Security or Electrical Industry is preferred

? Call center experience helpful

? Good interpersonal and verbal & written communication skills

? Experience with Salesforce.com and SharePoint

? Good administration skills

? Adept at reading electrical / wiring documents

? Strong continuous improvement mindset,

Requirements

Technical apptitude is a must. Experience in the Security or Electrical Industry is preferred. Call center experience highly preferred. Good interpersonal and verbal & written communication skills. Experience with Salesforce.com and SharePoint. Good administration skills. Adept at reading electrical / wiring documents. Strong continuous improvement mindset,

Type

Full-time

Work Schedule

Set Hours — Shift 10:30a - 7:00p M-F

Salary

36k-45k

Benefits

Health, dental and vision. 401k w/company match. Paid holidays.

Required Education

High School Diploma — Associate degree in and electronics/technology related discipline is preferred.

Work Location

Louisville

Application Process

Online: www.resideo.com. https://ehtl.fa.us6.oraclecloud.com:443/hcmUI/CandidateExperience/en/sites/CX/job/1722/?utm_medium=jobshare

< Back to all listings