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Support Technician Opportunities in Louisville

Organization

Diversant

Description

Our client, a premier computer company, is looking for energetic, enthusiastic, and skilled Customer Service Representative professionals in the Louisville area. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. May involve use of problem management databases and help desk system. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Requirements

-3 years of experience in the field of help desk, technical support, CSR, etc. or in a related area.
-Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Type

Full-time

Work Schedule

Set Hours — [2 Shifts] 8 AM - 5 PM, 12 PM - 9 PM

Salary

Will be discussed in phone call with recruiter.

Benefits

Will be discussed in phone call with recruiter.

Required Education

High School Diploma — Associate's degree (or higher) in a related area preferred, not required if candidate is experienced enough.

Work Location

Louisville

Application Process

Email tdiehl@diversant.com with most recent resume + mention you saw this job posting.

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