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Field Engineer (Information Technology)

Organization

Nexigen

Description

The Field Service Engineer is responsible for onsite service and support needs for our customers. This relates to specific technology, including but not limited to: workstations, printers, and vendor specific hardware and software. The Field Service Engineer will look to senior system engineers for subject matter expertise on strategic core competencies and provide assistance in deployment of new and emerging technologies.

Requirements

Essential Duties and Responsibilities:
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Implement and support disaster recovery solutions
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• System documentation to include system reviews and recommendations
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Documentation of technical processes, procedures, and systems
Additional Duties and Responsibilities:
• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service issues that cannot be completed within agreed service levels
• Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for tracking and recording all time and expenses
• Work through a daily schedule that has been established through the dispatch process
• Understand processes by completing assigned training materials
• Enter all work as tickets, both service and project
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Professional IT Certifications, such as: A+, Net+, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP, Fortinet NSE are preferred.

Type

Full-time

Work Schedule

Set Hours — Day time hours M-F, with an on-call component rotation once every 8 weeks. Travel is required to Carrollton, KY, and Newport, KY, on a frequent basis.

Salary

36K plus bonuses upto 8K

Benefits

· Full medical, dental and vision coverage after 60 days of employment. Nexigen pays 75% of your medical cost and 50% for your dependents
· 401k package with company match for up 3% after one year of full time employment
· Nexigen pays for long term disability coverage and $25,000.00 in life insurance (more coverage is available for purchase)
· Short term disability insurance available for purchase
· 15 days of Paid Time Off
· 6 Paid Holidays per year
· On site gym, lounge area with ping pong table
· Free parking
· Christmas bonuses
· Annual merit increases
Fringe benefits include:
· Beverage stocked breakrooms free to employees
· Free catered lunch once per month to celebrate birthdays, anniversaries
· Monday morning breakfast free to employees
· Other discounts for being an employee include discount and special rates at Key Bank, BB&T, PNC banks, Verizon
· There are occasional benefits that occur, examples include free tickets to special events at U.S. Bank Arena, on-site car detailing service, ice cream truck visits, and many other fun and unique things

Required Education

High School Diploma — Although a college level education is preferred, we recognize work experience and certification in IT.

Work Location

Other

Application Process

Email resume to Ksalisbury@nexigen.com.

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