If you are a skilled and friendly Field Service Technician who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment! As a Field Service Technician with MH Equipment, you will report to the Service Manager, travel to customer locations, diagnose problems with customer-owned forklifts and other MH Equipment products and make repair recommendations. You will give repair quotes, create lists of parts required for repairs and coordinate those lists with the main office to ensure that the necessary parts are ordered in a timely manner. You will then perform only those repairs specifically requested by the customers and ensure that they understand the situation and are satisfied with the condition of their forklifts and products.
MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We have won the Hyster “Dealer of Distinction"award multiple times, most recently in 2017. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.
As a Field Service Technician with MH Equipment, you will manage your inventory to ensure that you know when parts need to be replenished. You will accurately account for all paid labor hours, for all parts used in repairs and for van parts inventory. You will submit complete documentation for all work in a timely manner, maintain the cleanliness of all forklifts, products, tools and customer facilities and keep your provided service van clean and well serviced at all times.
Additional Responsibilities of the Field Service Technician include:
•Diagnose & repair lift trucks and other identified products
•Communicate with the customer and provide a high level of customer satisfaction.
•Perform only those repairs clearly and specifically requested by the owner of the lift truck or product.
•Thoroughly document and assess the condition of the product related to other repairs that are not part of the repair or quote
•Accurately account for all paid labor hours
•Accurately account for all parts used and for van parts inventory
•Submit complete documentation for all work in a timely manner, as required by management
•Maintain cleanliness of equipment, tools, van and customer facility while working there
•Keep your service van clean, neat, and well serviced at all times
•Maintain company tools in working order and return them to the shop after use
•Adhere to all Company Policies and Work Rules.
•Make repairs accurately and timely with minimum required call-backs or re-work
•Keep manager advised of job progress, delays, changes, status, etc
As a Field Service Technician with MH Equipment, you must possess a positive attitude, superb verbal and written communication skills and great customer service skills. You must be able to communicate well over the phone, work successfully in a team environment and complete neat and timely paperwork. You must have a strong work ethic and sense of integrity, the desire to serve others and an eye for detail and accuracy.
Additional Requirements for the Field Service Technician include:
•A technical background is required.
•Knowledge of hydraulics, electrical, fuel systems, charging systems are a plus.
•Must have own tools.
•Must have communication skills and be able to complete accurate paperwork.
•Must be able to meet the physical requirements of a service technician.
•Must have a valid driver’s license and good driving record.
•Must have a good attitude and be able to successfully work in a team environment.
•Regular and prompt attendance required.
Working Conditions: Employee is expected to work forty hours per week plus overtime as required.
Based on Qualifications and Skills
At MH Equipment, we understand that our employees work hard, so we offer a competitive rate of pay, a generous benefits package and a positive work environment that recognizes integrity, inspires passion and enables personal growth. There are many opportunities to move up within the company to roles such as Service Manager, Branch Manager and beyond.
Additional Benefits for the Field Service Technician include:
•Medical, dental and vision insurance
•401(K) retirement plan with employer match up to 50%
•Pre-tax flexible spending account for healthcare expenses
•Life and voluntary supplemental life insurance
•Short and long-term disability insurance
•Paid holiday, vacation, personal and sick days
•8 hours of paid time per year to volunteer at a charity of your choice
•New Hire Tool Program
•Tool Purchase Loan Program
•Company provided uniform, service van, cell phone and laptop
•Employee Assistance Program
•Financial assistance for adoptions
•Designated corporate charities
MH Equipment is proud to be an Equal Opportunity Employer.
High School Diploma
Please send resumes to: email@example.com