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IT Help Desk Analyst

Organization

Modis

Description

An IT Help Desk Analyst job in Louisville, KY is available courtesy of Modis. In this role you will provide quality customer service and technical assistance to computer users via telephone and email. You will receive, log, and trouble shoot all IT service requests and provide status updates on problem resolution. The Salary for this position will depend on experience in the field.

IT Help Desk Analyst job responsibilities include:
• Troubleshoot user inquiries regarding computer software or hardware operation to resolve problems.
• Maintains records of daily communication transaction, problems, and actions taken and follows up on any unresolved issues
• Provides top quality customer service by assisting employees with problems that occur.
• Escalates problems to second level support when needed.



Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Requirements

QUALIFICATIONS:
• High school degree or equivalent required.
• Professional Certifications such as A+, Network+, OR HDI preferred.
• Prior experience with customer service or technical support required.

Type

Full-time

Work Schedule

Set Hours

Salary

$14-15/hour

Benefits

Benefits are available through Modis

Required Education

Some college

Work Location

Louisville — Linn Station Road

Application Process

Email your resume to lex.mccurley@modis.com

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