Century Technology Group
The Network Analyst is responsible for monitoring customer networks and devices, internal equipment and other responsibilities as assigned. Successful candidates must be able to perform basic networking troubleshooting for all customer networks. Professional oral and written communications are required, and candidates must be available to work any shift.
*Handle Enterprise contacts and customers’ calls in a professional and efficient manner.
*Log all calls into internal tracking system.
*Monitor customer networks and respond to alarms. These actions include but are not limited to:*Creation of electronic ticket
*Notification of customer and/or management per documentation* Report trouble to the carrier
*Follow-up with carrier and customer
*Alert on-call professional if downtime exceeds Service Level Agreement
*Update documentation when procedures change
*Create documentation when new procedures are needed
*Perform basic network analysis to determine the most likely cause of a network outage
*Create detailed procedures and documentation for new and current customers
*Assist Network Analyst personnel in learning new and current procedures
• Experience with Microsoft Windows operating system
• Ability to analyze problems and make correction action decisions
• Strong oral and written communication skill
Preference will be given to applicants with current certifications in Cisco or Microsoft technologies.
Full-time and/or Part-time
Flexible - Will work with applicant
Range is $12 - $18. depending on experience
Full-time employees are eligible for vacation and holiday pay, health, dental and vision insurance as well as participation in the company 401(k) plan. Part-time employees are eligible for vacation and holiday pay, as well as participation in the company 401(k) plan after one year of continuous employment.
Louisville — Data Strategy - 950 Breckenridge Lane, 140, Louisville, KY 40207
Please send your resume via email to Liz Harmon, HR Business Partner at liz.harmon@data -strategy.com
If you have additional questions about this or other opportunities with Data Strategy, feel free to email or call me at (502) 271-2148.