PSAV is a top international provider of professional event technology services, and stands on a 75-year record of success and growth. We strive to deliver flawless execution with a hospitality approach, for all event technology services. Our mission is to turn ordinary meetings into extraordinary events at the Hyatt Regency Louisville.
Technician Position Overview
Basic set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
Key Job Responsibilities
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the events' duration. Understands and fosters the hotel/client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices.
High School Diploma is required. Bachelor’s degree is preferred.
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in educational environment is preferred.
A valid driver’s license and clean driving record is required for team members that may operate Company vehicles.
Other — Rotational - week days, weekends, nights, days.
Wide range of benefits offered for full-time staff.
High School Diploma