At Data Strategy, we aren’t just revolutionizing IT, we’re working to advance the way the world uses the cloud. When it comes to large-scale cloud deployments, Data Strategy offers the most comprehensive and proven approaches to helping customers achieve technology transformation. We are a leader in the exploding Enterprise Hybrid Cloud marketplace across all layers of technology.
We pride ourselves on hiring good people – bright, creative, passionate professionals who thrive on working together in smart, collaborative teams. We know that our success comes from our people. That’s why we are committed to investing heavily in you and your career growth.
We are headquartered in Grand Rapids, Michigan and have offices in Indiana, Kentucky, Ohio and Georgia.
The Network Analyst is responsible for monitoring customer networks and devices, internal equipment and other responsibilities as assigned. Successful candidates must be able to perform basic networking troubleshooting for all customer networks. Professional oral and written communications are required, and candidates must be available to work any shift.
• Handle Enterprise contacts and customers’ calls in a professional and efficient manner.
• Log all calls into internal tracking system.
• Monitor customer networks and respond to alarms. These actions include but are not limited to:
? Creation of electronic ticket
? Notification of customer and/or management per documentation
? Report trouble to the carrier
? Follow-up with carrier and customer
? Alert on-call professional if downtime exceeds Service Level Agreement
? Update documentation when procedures change
? Create documentation when new procedures are needed
? Perform basic network analysis to determine the most likely cause of a network outage
? Create detailed procedures and documentation for new and current customers
? Assist Network Analyst personnel in learning new and current procedures
• Experience with Microsoft Windows operating system
• Ability to analyze problems and make correction action decisions
• Strong oral and written communication skill
Full-time and/or Part-time
Flexible - Will work with applicant
Commiserate with experience
Our benefits package includes three great health insurance options and competitive dental, vision, and life insurance for employees and their families. Generous paid-time off programs accommodates both vacations and unforeseen family events. Additionally, we provide elective programs for 401(k) with company matching contributions and Flexible Spending Accounts for tax-advantaged spending on healthcare products.
No information available
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