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TECHNICAL CUSTOMER SUPPORT - INTERNET/PHONE REPAIR

Organization

Spectrum

Description

Date posted 09/22/2017
Requisition Number: 203821BR
Location: United States - Kentucky - Louisville
Area of Interest: Customer Service, Engineering/Technical Operations, Information Technology Services, Operations/General, Television/Programming, VOIP/Telephony
Position Type: Full Time
JOB SUMMARY
Provides basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.



MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints and concerns.
Remain current and knowledgeable on every aspect of supported product.
Facilitate customer issue escalations to local management/support as required
Comply with company and call center policies and procedures.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.



REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Office Suite and general intranet navigation



Education
High school diploma or equivalent

Related Work Experience
Experience providing basic technical support to external customers

PREFERRED QUALIFICATIONS
Related Work Experience
Previous ACSR experience
Experience working in cable operations and/or telecommunications call center

WORKING CONDITIONS
Normal office conditions

More on Spectrum:
Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 01286 - Louisville 10300 Ormsby Park Business Unit: Customer

Requirements

18 years of age
High School Graduate/GED
Successfully pass a drug test and background check

Type

Full-time

Work Schedule

Set Hours — Can choose from a list of schedules we have that will work best with your schedule.

Salary

Base pay is $31,606.4 per year ($14.11 per hour)

Benefits

· $14.11 base pay + Shift Differential ($0.75 - $1.50)
· Free Services (Internet, Phone, and Video)
· Full time with Paid Time Off!
· $1 for $1 Company 401K Match of 1st 6%
· Health Insurance, Tuition Assistance, and More!

Required Education

High School Diploma — High School Diploma or GED

Work Location

Louisville

Application Process

Requisition # 203821-Technical Customer Support
Requisition # 203816 - Business Customer Care Support
- Apply now at: Jobs.spectrum.com

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