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Digital Banking Specialist

Organization

Republic Bank and Trust Company

Description

POSITION PURPOSE AND OBJECTIVES:
The Digital Banking Specialist is responsible for providing outstanding service to all who contact Memory Bank, client or non-client. This position will also strive to provide accurate information to all inquiries while demonstrating limited independent decision making skills and superior knowledge of bank products and services. In addition, the specialist is responsible for the ongoing upkeep of department statistics, filing, applications, reports and account maintenance. This position plays a key role in ensuring a best-in-class client experience, and supporting digital banking technologies, including online banking and mobile apps.


***The schedule for this position will either be Monday-Friday 9am-6pm OR 10am-7pm OR 11am - 8pm. The team has some flexibility on this. The schedule will be consistent on all days once shift is selected.***

Requirements

MINIMUM QUALIFICATIONS:
•High School Diploma or its equivalent required. Some College or equivalent experience preferred.
•Demonstrated proficiency in Microsoft Office tools.
•Previous Administrative and/or Banking experience preferred.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
•Process and review all registrations for Digital Banking services and/or products.
•Contact clients and resolve any discrepancies from online registrations.
•Responsible for processing Digital Banking related maintenance requests in a timely and efficient manner. This includes address / phone number changes, email address changes, file maintenances, debit card and check orders, Bill Pay funding accounts, etc.
•Protect client information by following department security guidelines and procedures.
•Assist with Mobile Deposit review process and contact clients concerning declined deposits or other questionable mobile deposit issues.
•Provide account information and perform necessary research.
•Resolve basic client inquiries, providing account information and performing research when necessary.
•Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries whenever possible.
•Answer incoming phone calls, live chats and emails in a timely, professional manner; make outbound calls or follow up emails as directed.
•Follow department best practice standards for providing excellent service and promoting bank products.
•Consistently strive to provide one call/chat resolution; escalate any issues/questions that arise to a supervisor.
•Willingly performs all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
•Good verbal and written communication skills for effective interactions with clients and staff.
•Must be self-motivated and also able to work in a team environment.
•Requires a high energy level and strong sense of urgency.
•Must be flexible and display a friendly positive attitude.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:
•Requires a flexible work schedule that will include some evening and weekend work.
•Travel between Republic Banking facilities may be required.
•Stay abreast of new developments, best practices, and statutory and regulatory changes.
•Occasional out-of-town travel is required.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities or requirements.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Type

Full-time

Work Schedule

Other — ***The schedule for this position will either be Monday-Friday 9am-6pm OR 10am-7pm OR 11am - 8pm. The team has some flexibility on this. The schedule will be consistent on all days once shift is selected.***

Salary

Undisclosed

Benefits

Republic Bank knows it takes more than a competitive salary to fulfill associates’ needs. We also know that job satisfaction is about more than just the salary, which is why we offer a competitive benefit package for full and part-time associates.

Insurance plans that include: Health, Vision and Dental
Life Insurance & Long- and Short-term Disability Insurance
Flexible Medical and Dependent Care Spending Accounts
Health Savings Account
401(k) Plan with company match
Paid Time Off/Holidays
Tuition Reimbursement – Undergraduate and Graduate programs
Gym/Fitness Club Benefits
Associate Banking Services
Parking reimbursement for those associates who work at Republic Corporate Center or Republic Plaza
Employee Assistance Program(EAP)
Employee Referral Bonus Program
Wellness Program

Required Education

High School Diploma

Work Location

Louisville — 601 West Market Street

Application Process

Please apply at our website:

republicbank.com/careers

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