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L2 Desktop Support

Organization

Apex Systems Inc

Description

L2 Deskside Support
Duration: 3 month CTH
Location: Louisville, KY 40025
Shift: Mon- Fri 8am – 5pm
Pay: Negotiable

Job Description:
Technician will primarily be supporting usual deskside activities along with our Windows 10 coreload process, Office 365, 2016 ProPlus and Skype. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Qualifications:
• Dell & IBM certified or comparable experience
• A+ certified or comparable experience
• Must have at least three years of experience supporting PC hardware and software
• Must have a strong working knowledge of Desktop OS 7 / 8 / 10
• Working knowledge of Active Directory
• Must be able to work with minimal supervision
• Must have good communication skills and be able to work professionally with internal and external clients

Daily responsibilities include:
• Service Now Tickets o MS Office o Drive Encryption Software o Email - PST/Login o Internet Explorer o Password resets o Printers
• PC builds
• Windows 7 / 8 / 10 support
• Core Image support
• Process warranty replacement cases
• Acceptance testing for new core loads
• Data transfer for new deployments
• Documentation
• Training
• Escalation point for Help Desk
• Support Cisco Anyconnect client VPN installation, troubleshooting
• Support Duo authentication setup/configuration for Cisco VPN

Requirements

Qualifications:
• Dell & IBM certified or comparable experience
• A+ certified or comparable experience
• Must have at least three years of experience supporting PC hardware and software
• Must have a strong working knowledge of Desktop OS 7 / 8 / 10
• Working knowledge of Active Directory
• Must be able to work with minimal supervision
• Must have good communication skills and be able to work professionally with internal and external clients

Type

Full-time

Work Schedule

Set Hours

Salary

Negotiable

Benefits

available upon request

Required Education

No information available

Work Location

Louisville

Application Process

Call or email Ellie Linkous at elinkous@apexsystemsinc.com OR 804-292-7235

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