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Helpdesk Support

Organization

Diversant

Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.

Requirements

May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected. **CompuCom supports Employment Equity and Diversity**

Type

Full-time

Work Schedule

Flexible - Will work with applicant

Salary

34000

Benefits

Available

Required Education

High School Diploma

Work Location

Louisville

Application Process

Send resumes to twyse@diversant.com

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