Customer/Technical Service Technician
Isopure - Louisville, KY
Isopure Corporation is growing rapidly. As a result, we face challenges requiring more than just intelligence and technical fluency. Of equal importance are flexibility, independence, a drive to learn new skills, and a creative approach to problem-solving. We’re not looking for people who know all the answers; we want people who can create solutions and provide the best support for our customers. Isopure Corp is seeking a Customer Service/Technical Supoort Technician who will provide first response for all end user requests and issues. This role monitors, troubleshoots, and documents issues with end user devices.
What You’ll Do:
Answer end user requests received via phone and email.
Track and document all support requests using proper document control procedures.
Troubleshoot FDA approved water treatment and concentrate equipment manufactured by Isopure Corp, include Booster Pump, PVC Pipe Layout, Water Purification Tanks, Bicarbonate Mixer, Acid Distribution System.
Create Quotes and Sales orders for customer orders within our MRP system.
Participate in and support new corporate initiatives.
Escalate incidents to upper tier support or management as needed.
Handle support requests effectively and on time.
Research questions/issues using available information resources.
Preserve and grow your knowledge of all devices.
May occasionally be required to provide support after main hours to complete support and project tasks (optional).
May need to travel and provide onsite service in different states in US.
Additional or different functions may be added and/or assigned as needed.
Skills You’ll Need To Have:
Excellent customer service, oral and written communication skills.
Basic troubleshooting and multi-tasking skills.
Ability to communicate technical information to nontechnical users.
Ability to provide troubleshooting and configuration assistance over the phone.
Must be able to work independently and troubleshoot problems without supervision or assistance.
Strong interpersonal skills, you will be directly interacting with other employees on a daily basis.
Ability to learn and support new systems and applications.
Skill in organizing resources and establishing priorities.
Multitasking skills and ability to work in a potentially stressful environment.
Customer/Technical Service: 1 year
$15-$16 Per Hour
Health & Group Benefits:
· Life insurance
· Choice of Colonial Life Products
· Employee Assistance Program (EAP)
· Paid Holidays
· Paid Vacation
High School Diploma
Apply at open position at Indeed.com: https://employers.indeed.com/j#jobs/view?id=40173d3331e1
Please call Isopure Corp. at 502-722-1000 for Tracy Hardin or Grace Guo for details.