Churchill Downs Coporate
The main job function will be to operate a proprietary, state of the art, international wagering platform in real-time. The individual will work on a team of first tier responders to provide high quality customer support, troubleshooting, solutions for wagering-related functions, technical incidents and requests. The ideal candidate will be comfortable in fast-paced learning environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
•After in-class and hands-on training period, effectively operate and monitor United Tote’s global wagering system.
•Professionally assist customers (internal and external) with questions about racing operations and the status of technical equipment (e.g. network equipment, wagering terminals, and other third party devices, etc.).
•Enter, update, categorize, and appropriately escalate requests and incidents in modern ITIL Service Desk tool.
•Learn, comply and accurately follow regulatory requirements and business best practices.
•Participate in the documentation, maintenance and creation of standard processes and procedures (e.g. solutions, incident escalation and compliance).
•Apply existing and new IT technical skills and knowledge to solve real business issues on a regular basis.
•Must obtain and maintain personal racing licenses in multiple jurisdictions (e.g. multiple states) with some state applications that include background checks and fingerprinting. Note: Initial licensing assistance will be provided by United Tote.
•Performs other duties as assigned.
EDUCATION, EXPERIENCE AND KNOWLEDGE, SKILLS AND ABILITIES
•Must be able work flexible hours, including nights, weekends, and holidays.
•Actively pursuing or already attained Bachelor’s degree strongly preferred.
•Associate’s degree or comparable education or experience required.
•Interest and experience in Information Technology topics preferred (e.g. Microsoft operating system and/or desktop installations, FTP, network printer setup, wireless router configuration, A+ certification, Microsoft Certified Professional, etc.)
•Pari-mutuel industry experience, interest and/or knowledge preferred.
•Bilingual candidates fluent in English and Spanish will be given preference over other candidates with similar qualifications.
•Proficiency in Microsoft Office programs.
•Must be at least 18 years of age.
•Some travel may be required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to thirty pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The noise level in this work environment is usually moderate.
Flexible - Will work with applicant — This position may require some nights, weekends and holidays.
We offer a competitive benefits package including medical, dental, vision, 401k and PTO.
High School Diploma — Would prefer some college but not required.
Louisville — East end. Hurstbourne Parkway and Shelbyville Rd.
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