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Help Desk Support Specialist

Organization

Development Initiatives Youth Development Initiatives

Description

Hope all is well. I have an immediate need for sharp Help Desk Support Specialist. These are long-term opportunities based in Louisville, KY and I’m working directly with the hiring manager who is moving forward immediately. If interested, please respond with the most current version of your resume referencing 17-02560 in the subject line. Per the manager’s request, please be advised that all candidates must furnish 2-3 professional references when submitted.



Key Responsibilities:



ALL Candidates MUST be able to work for any US Employer.



We are unable to render CORP TO CORP (NO CORP TO CORP) PARTNERSHIPS at this time.



There is NO Remote possibilities for this position (the position is 100% onsite)


Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Experience with Break/Fix processes.

Experience troubleshooting Hardware and Software issues.

Responds to telephone calls, email and personnel requests for technical support.

Activities include recognition, research, isolation, resolution, and follow-up.

Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.

May involve use of problem management databases and help desk system.

May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.

Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complicated tasks. May lead and direct the work of others.

A+ Certification Preferred

Typically reports to a supervisor or manager.

A wide degree of creativity and latitude is expected.

Requirements

Experience with Break/Fix processes.

Experience troubleshooting Hardware and Software issues.

Strong verbal and written communication skills

A+ Certification Preferred

Type

Full-time

Work Schedule

Set Hours — 8:00AM -5:00PM Monday -Friday

Salary

12.00 - 14.00 per hour

Benefits

Diversant offers a competitive benefit package for their contractors.

Required Education

High School Diploma

Work Location

Louisville — PO Box 480480

Application Process

Contact Lo'Real Bass directly:
lbass@diversant.com
(704) 954-0610

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