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Network Analyst - Monitoring Desk

Organization

Data Strategy

Description

ABOUT DATA STRATEGY
At Data Strategy, we aren’t just revolutionizing IT, we’re working to advance the way the world uses the cloud. When it comes to large-scale cloud deployments, Data Strategy offers the most comprehensive and proven approaches to helping customers achieve technology transformation. We are a leader in the exploding Enterprise Hybrid Cloud marketplace across all layers of technology.
We pride ourselves on hiring good people – bright, creative, passionate professionals who thrive on working together in smart, collaborative teams. We know that our success comes from our people. That’s why we are committed to investing heavily in you and your career growth.

RESPONSIBILITIES
• Handle Enterprise contacts and customers’ calls in a professional and efficient manner.
• Log all calls into internal tracking system.
• Monitor customer networks and respond to alarms. These actions include but are not limited to:
? Creation of electronic ticket
? Notification of customer and/or management per documentation
? Report trouble to the carrier
? Follow-up with carrier and customer
? Alert on-call professional if downtime exceeds Service Level Agreement
? Update documentation when procedures change
? Create documentation when new procedures are needed
? Perform basic network analysis to determine the most likely cause of a network outage
? Create detailed procedures and documentation for new and current customers
? Assist Network Analyst personnel in learning new and current procedures


Requirements


• Experience with Microsoft Windows operating system
• Ability to analyze problems and make correction action decisions
• Strong oral and written communication skills

Type

Full-time

Work Schedule

Flexible - Will work with applicant — Must be comfortable with rotating schedules. Offering 40+ hours per week.

Salary

Starting at $12/hr

Benefits

We are headquartered in Michigan’s second largest metropolitan area and just minutes from the shoreline of Lake Michigan. Grand Rapids has nationally renowned restaurants, breweries, museums, performing arts, and civic events; catering to the outdoors and the urban alike. We provide great health insurance, with no deductible, and competitive dental, vision, and life insurance for employees and their families. Generous paid-time off programs accommodates both vacations and unforeseen family events. Additionally, we provide elective programs for 401(k) with company matching contributions and Flexible Spending Accounts for tax-advantaged spending on healthcare products.

Required Education

No information available

Work Location

Louisville

Application Process

Please send updated resume to ewiesman@centuryg.com

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